User:Robert Navarrette

Robert is a personable, highly enthusiastic, multi-talented, and passionate individual currently seeking new opportunity. Known for world class customer service skills, Robert has won multiple awards and recognition for superior customer service results and ability to build client loyalty. Robert is currently a student at the University of Phoenix looking forward to putting extensive knowledge gained pursing a Bachelors of Science in Information Technology Security to use. While team leadership and project management is Robert’s passion, his greatest asset is his ability to connect with customers and find solutions to their problems by communicating technical information in an easy to understand way. His professional background and key accomplishments include:

•	10+ years in customer service and sales •	10+ years working with computers •	9+ years in Telecommunication •	4+ years in Telecommunication installation •	2 years of project management

Key accomplishments include:

•	Creating and developing marketing campaign earning in upwards of $50,000 net revenue •	Creating and developing successful databases for sales and marketing •	Gaining trust and relating to clients while explaining technical products and service •	Earning multiple awards and recognition in customer service and sales •	Success at training new employees •	Exceeding sales objectives •	Subject matter expert in telecommunication installations •	Relied upon to resolve the toughest customer issues resulting in successfully salvaging damaged customer relationships and customer loyalty •	Meeting and exceeding standards for job completing rates and prevention of repeat service calls